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Superior Association Management

 

September Newsletter 2016

Making Smart Budget Costs

What about cutting costs?
HOA Managers and Board Members are constantly struggling with increasing costs, which they have to pass on to HOA members. For this exercise, the reason why costs are increasing isn't that relevant. The important point to remember when it comes to increases is that they usually increase, on average, at a rate greater than inflation. But - how about instead of just passing those increases on, we work on cutting costs? The difference can of course be put into the capital improvement account should the Board so choose.

How "fixed" are fixed costs?
Just because you learned in business school that fixed costs are not variable doesn't mean that that's the case in the "real world." For instance, every HOA needs and uses electricity. However, the cost of electricity has two variables; the first being the cost per kilowatt and the second being how many kilowatts your HOA uses.

Read More
Looking for a new management company, LOOK NO FURTHER!
If you're unhappy with your current management company but just don't want to deal with the hassle of switching to a new one, Superior Association Management is here to help! A lot of people ask us if it's difficult to change management companies. When we answer, we can honestly say, "No! It's actually pretty pain-free."

The Best Part? It's Free!
Yes, you read that correctly. Making the switch to Superior Association Management doesn't cost your association a dime. Unlike many of our competitors, we don't believe you should have to pay to be a new customer. We value long-term relationships with our clients, and we do everything we can to get you on board, but more importantly, keep you on board, for years to come.
A Seamless Transition
At Superior Association Management, we pride ourselves on offering the industry's best customer service, and that starts from the very beginning. We work hard to make sure the transition from your old provider to Superior Association Management is anything but a headache.

Get Started On the Right Foot
With each new Superior Association Management client, we get started on the right foot by hosting a Kickstart meeting where we're able to discuss the board's preferences and customize your experience. We don't believe in a "one-size-fits-all" approach to association management.
When you choose Superior Association Management , you won't experience any loss of service when we take over. As the only management company with the KickStart system, we can ensure that there's virtually no downtime in the process.
We're sure you'll be impressed with how easy it is to switch to Superior Association Management
Call Today For A Pain-Free Transition!
561-293-3612


August Newsletter 2016

The Peak of Hurricane Season is Now!
Although the Atlantic hurricane season officially began on June 1st, we're now entering the "season within the season" - a roughly eight-week period that is often the most active and dangerous time for tropical cyclone activity.

Why does this peak period of activity begin so deep into summer? There certainly is no lack of disturbances throughout the entire six-month hurricane season. Tropical waves are coming off of the coast of Africa roughly every three days, and the very early and late parts of the year provide additional types of potential seedlings. What's different, though, is the environment that these potential tropical cyclones tend to encounter. Both dynamics (wind factors) and thermodynamics (temperature and moisture) play a role.

One thing that doesn't change as we move into and out of the peak of season is the need to be vigilant and prepared. Because it doesn't matter whether activity levels are high or low - it only takes one storm to make it a bad year for you.

Zika Virus: What We Know
The first case of locally-acquired Zika virus has arrived in Palm Beach County.
  • Zika is spread mostly by the bite of an infected Aedes species mosquito (Ae. aegypti and Ae. albopictus). These mosquitoes are aggressive daytime biters. They can also bite at night.
  • Zika can be passed from a pregnant woman to her fetus. Infection during pregnancy can cause certain birth defects.
  • There is no vaccine or medicine for Zika.
  • The Florida Department of Health has identified an area in one neighborhood of Miami where Zika is being spread by mosquitoes.
The Centers for Disease Control (CDC) is urging people to take immediate steps to prevent mosquito bites, and ultimately infection:

- Wear long sleeved shirt and long pants to cover skin
- Use EPA-registed insect repellent
- Treat clothing and gear with permethrin or purchase permethrin-treated items
- Stay in places with air conditioning or that use window and door screens to keep mosquitos outside
- Make sure all screens are in good working order
- Eliminate sources of standing water in surrounding areas

With the growing threat of Zika virus in the U.S. and particularly in South Florida what, if anything, should your community be doing to lessen this threat to your residents?
A physical inspection of your community is warranted. The Centers for Disease Control and Prevention (CDC) has issued important recommendations on how to address any property conditions which might be attracting mosquitoes and providing convenient breeding grounds for them. Standing water in your community should be drained if possible or treated with insecticides. Non-functioning fountains should be drained and turned off and birdbaths drained.

For more information about how to combat the Zika virus in your community please click here!

July Newsletter 2016

Do HOA's Really Increase Property Value?
HOAs create a more beautiful, safer, and all-around better place to live. This is reflected in higher property values. At least that's what we've been told... and we happily repeat it. But is it really true?
Science Says, Yes!
According to a study by George Mason University, HOAs do increase property values. On average, a home in a community association sells between 5% and 6% higher than an equivalent home in an equivalent non-HOA neighborhood.
Home Buyers Value HOAs
Why the higher price? Simply because home buyers place a higher value on homes in HOAs than they do on homes that are not part of an HOA. In other words, the market is voting for the promise of community associations with real dollars.
Proclaim the Truth
Of course this doesn't mean that there aren't very real problems in many HOAs. There certainly are. But at least we can continue to confidently proclaim that HOAs do increase property values. I think this is good news!
Superior Association Management can help manage your HOA and make it even easier for your community to increase your overall property value.

The Community Association Management Mash Up
Pokémon Craze
If you've not heard about the new Pokémon Go game that seems to be all the rage, then you are clearly living under the largest rock known to man. I have nearly trampled over approximately 20 preteens who weren't paying a bit of attention to where they are walking whilst on my evening run. But what does this new virtual reality game mean to your community association?
Force Majeure
It's a standard in every contract you make with your community vendors - the dreaded 'Act of God'. It makes sure the vendor isn't held accountable if their work is prevented by a force of nature. But let's say it happens to you. What can you do to insure your community is protected?

Turn Your Meeting Into a Celebration
Instead of hosting your normal hum drum annual HOA meeting, try turning it into one big celebration! "The annual meeting should be a chance to celebrate successes, hand out recognition's, join members in a common cause and become better acquainted with each other. Use this venue to launch new initiatives or announce good news like awards."

Congratulations TJ Scarborough
Another winning member of the Superior Association Management Team passes the CAM exam. Give a big congratulations to our newest property manager!


June Newsletter 2016

Community Association Management Mash Up
Going Paperless
"HOAs tend to generate a great deal of paperwork. Whether its statements, receipts, invoices, or the minutes from previous meetings, there's a lot being written down and filed away. And here's hoping that your HOA has already made the switch to virtual paperwork to remain eco-friendly. If not, there's no time like the present."
Assessments and Your Credit Score
We all know the ways in which we can put our credit score in danger (e.g., You better not forget to make your monthly credit card payment!) However, until very recently a homeowner's credit is not effected by late/delinquent assessments. Which to me just sounds like a crazy concept. Those days are just about over! See here!

I want a divorce!
It can feel like a marriage - the relationship between the board and the management company. Each side makes compromises, and tries to work together for the sake of the children (the homeowners.) But what about when things just don't work out? Let's explore some of the situations that may call for the management company to file for a divorce from the Board...
Solar Panels and Your HOA
People are become increasingly aware of the financial and environmental benefits of installing solar panels on their homes. However, not all HOA's are keen on the idea. There are many factors that need to be considered before you take the plunge. Read up on them here!
Is Your Community Ready for a Hurricane?

Know Hurricane Terms!

  • Hurricane Watch - A hurricane is possible within thirty-six hours. Stay tuned for additional information.
  • Hurricane Warning - A hurricane is expected within twenty-four hours. You may be advised to evacuate.
  • Storm Surge - Storm surge is simply water that is pushed toward the shore by the force of the winds swirling around the storm.

Hurricane hazards come in many forms, including storm surge, high winds, tornadoes, and flooding. History teaches that a lack of hurricane awareness and preparation are common threats among all major hurricane disasters. By knowing your vulnerability and what actions you should take, you can reduce the effects of a hurricane disaster.

Pruning your palm trees: During hurricane season, it is important to trim your trees. However, over-pruning palms with the "Hurricane Cut" removes nutrients, especially potassium, which keeps palms green and thriving. So never cut off green leaves! The more you cut, the more browning you will cause as the palm tries to absorb the lost potassium from fewer fronds. Eventually your palm will die.

About Us

Superior Association Management (SAM) is South Florida's elite management services company. We specialize in serving homeowner associations throughout Palm Beach County. SAM is a full-service company offering our clients a broad spectrum of property-related services. Since no two properties are identical, we have created a suite of services that allows our clients to customize a solution to suit the needs of their communities.

Visit our website to review industry news, monthly newsletters, and more about our company!


May Newsletter 2016

Superior Association Management
Hurricane season is again upon us and it is imperative that all of us are prepared and evacuation and home protection plans are in place. It only takes one storm to change your life and community.
Below you can find informative information and useful tips as we approach the beginning of the Hurricane Season. Look carefully at the safety information and remember the first and most important thing anyone should do when facing a hurricane threat is to use common sense.

Hurricane Season 2016 Predictions
The Weather Channel: The 2016 Atlantic hurricane season is expected to be the most active since 2012, according to a forecast released Friday by The Weather Company, an IBM Business.
A total of 14 named storms, eight hurricanes and three major hurricanes are forecast during the coming season. This is greater than the 30-year historical average of 12 named storms, six hurricanes and three major hurricanes for the Atlantic basin. A major hurricane is one that is Category 3 or stronger on the Saffir-Simpson Hurricane Wind Scale.

Hurricane Season is Here!
Tropical cyclones are among nature's most powerful and destructive phenomena. If you live in an area prone to tropical cyclones, you need to be prepared. Even areas well away from the coastline can be threatened by dangerous flooding, destructive winds and tornadoes from these storms. The National Hurricane Center and the Central Pacific Hurricane Center issue watches, warnings, forecasts, and analyses of hazardous tropical weather. Hurricane Preparedness Week (May 15-21, 2016) is your time to prepare for a potential land-falling tropical storm or hurricane. Learn how with the daily tips below and related links. Share these with your friends and family to ensure that they're prepared.

Disaster Preparedness & Recovery

From the Palm Beach County Disaster Recovery Coalition: The best way to address disaster recovery is to better address preparedness - be prepared to recover. Although there are a number of organizations supporting the distribution of food, water, and ice, the importance of stocking your own supplies is imperative. Start now, and the additional costs of purchasing shelf-staple food, batteries, and bottled water, will not seem nearly as costly.

Useful Hurricane Websites

April Newsletter 2016


The Community Association Mash-Up
Unsocial Media
Why does social media so frequently go sour in HOAs when it seems to go fine in most non-HOA neighborhoods? Can the problem be solved? Or should community associations just avoid social media altogether? Don't Give Up! Other industries have solved these problems. Learn how here.
Election Season and Your Community
"Many communities have private preservable areas - maybe a clubhouse, rec room, party room, rooftop, whatever. During a campaign season, your owners may be interested in reserving these rooms to hold private political events - mini rallies, candidate meet and greets, information sessions, etc. Making sure these events stay positive and not contentious is a major challenge. Here are steps that your Board can take to address relevant issues and set good policies and procedures for the election season."
If they have wheels, they aren't hovering!
You know those new devices being billed as hoverboards? They remind me more of a Segway without a stick than something from Back to the Future, but that's besides the point. The fact is, these devices are making their way into our communities. What are the dangers, and what, if anything, should community associations do?

Background Checks
Does your community run background checks on potential new renters or owners? If so, you may be engaging in discriminatory behavior that is against the Fair Housing Act. Learn more here.
Community Tips: Are Your Reserves Protected by the FDIC?
With the recent stress in the financial market, many boards and property management companies are beginning to more closely monitor the insurance of their funds. For many years now, leaders in the HOA banking and auditing industry have stressed the importance of following established laws and adhering to their fiduciary responsibility that governs the insurance of these funds.

About Us

Superior Association Management (SAM) is South Florida's elite management services company. We specialize in serving homeowner associations throughout Palm Beach County. SAM is a full-service company offering our clients a broad spectrum of property-related services. Since no two properties are identical, we have created a suite of services that allows our clients to customize a solution to suit the needs of their communities.

Our emphasis on exceptional quality and service combined with our philosophy of "customer first" sets us apart from other management companies. We are focused on fulfilling client objectives, providing pro-active management, constantly improving property values, and transparently increasing the quality of life for homeowner's.



March Newsletter 2016

The Community Association Mash-Up
Are You Covered?
One of the most easily made (and least understood) decisions the board makes each year is renewing your Master Insurance policy. Does your broker come to your board meetings? Your annual meeting? Review your CC&Rs? Are they CIRMS certified? If they had to Google 'What is an HOA?' when you called, it's time to go shopping.

Big Trouble in Little Florida
Far and away, Florida has more community associations than any other state. So it's troubling (although perhaps not surprising) to learn that fraudulent activities are also more plentiful. The Miami Herald reports a growing problem in South Florida's high end condo associations. From forged signatures to greater than 100% of the membership voting, election fraud is raising it's ugly head. Hopefully, Florida lawmakers will do what's necessary to quash this growing threat.

One to share
April 15th is coming sooner than you might think, and homeowners need every break they can get in these uncertain economic times. Share these 21 most commonly overlooked tax deductions in your next newsletter to help your residents come out on top!

Say Cheese!
Does your community have security cameras? If so, has the board considered what signage should be displayed? What about when a resident has an incident and asks to see the footage? All of these questions and more belong in your onsite camera policy. Don't have one? Read this.

Tips For Tackling Home Maintenance
Home maintenance is just part of the equation of owning a home. It's important to keep up with regular, smaller tasks so you can best avoid having them turn into larger, more expensive problems down the road. In addition to being able to enjoy living in a nice, safe environment, you're also protecting what is likely one of your largest financial investments. Working up the motivation to stick to a regular home maintenance schedule isn't easy-after all, no one really likes having to do grown-up weekend chores-but with a bit of strategy and a plan of attack, it doesn't have to be overwhelming. Here are some tips to help: Read More

About Us

Superior Association Management (SAM) is South Florida's elite management services company. We specialize in serving homeowner associations throughout Palm Beach County. SAM is a full-service company offering our clients a broad spectrum of property-related services. Since no two properties are identical, we have created a suite of services that allows our clients to customize a solution to suit the needs of their communities.

Our emphasis on exceptional quality and service combined with our philosophy of "customer first" sets us apart from other management companies. We are focused on fulfilling client objectives, providing pro-active management, constantly improving property values, and transparently increasing the quality of life for homeowner's.

Visit our website to review industry news, monthly newsletters, and more about our company!



February Newsletter 2016


The Community Association Mash-Up
Dispelling HOA Misconceptions
There are so many myths out there regarding the actual responsibilities of HOA's. What do they do? What are HOA's responsible for? What are they NOT responsible for? Check out this great article for a brief list of HOA misconceptions as well as some myth busting.
Filming in Your Association
Have you considered or been approached to have your community be used for a film location? It's a great way to supplement the community's funds, and it's enabled many buildings to keep maintenance costs low for owners. But opening your community can also be more complicated than you might think. Here's some things to consider and look for when inviting film crews into your community.
Decision Paralysis
"Boards are notorious for experiencing decision paralysis. This seeming inability to make a decision on even simple issues causes agenda items from meetings to show up month after month without being resolved. Simple decisions can be discussed to death, buried, resurrected and discussed to death again."
Policy Governance
Speaking of decision paralysis, here's a clever method to help struggling boards get things done. "If your board of directors struggles with developing a plan for their community and spends more time focusing on how things get done rather than generating results, then the policy governance model may be for you."
Getting Rid of a Common Amenity
Has the community pool seen better days? Thinking it is more work to maintain it that it is actually worth? It may be time to consider getting rid of it all together, but what it the proper approach to doing so? Check out this article to make sure you are taking the right steps to ensure an almost painless process.
Conflicts of Interest
"While it's easy to forget, an HOA is a business. Like in all businesses, the people with the power (particularly the board members) can develop conflicts of interest, which can devastate the community. Check out these three questions that can help you understand and avoid conflicts of interest within your HOA."

Tips for Hiring a Management Company

A management company is designed to manage your HOA. This is a great way to help take some of the burden off the HOA's board of directors. However, choosing the right management company may seem like a giant hurdle. Check out these tips to help you make the right choice.

  • Check the Governing Documents
  • Find out What They Provide
  • Ask if They Have HOA Management Experience
  • Request and Check References
About Us

Superior Association Management (SAM) is South Florida's elite management services company. We specialize in serving homeowner associations throughout Palm Beach County. SAM is a full-service company offering our clients a broad spectrum of property-related services. Since no two properties are identical, we have created a suite of services that allows our clients to customize a solution to suit the needs of their communities.

Our emphasis on exceptional quality and service combined with our philosophy of "customer first" sets us apart from other management companies. We are focused on fulfilling client objectives, providing pro-active management, constantly improving property values, and transparently increasing the quality of life for homeowner's.

Visit our website to review industry news, monthly newsletters, and more about our company!



January Newsletter 2016


The Community Association Management Mash Up

Affordable Charge
With more and more families choosing hybrid and electric cars, condominium associations need to start thinking about how they can provide car charging options. Unfortunately, many options are expensive. Unless they're not...

2015 Housing Market Recap
Have you been wondering how the 2015 Housing Market really performed last year? Well wonder no longer! This next article summoned the help of the chief economist from realtor.com to weigh in how the market really stacked up in 2015. Any predictions? Find out here!

Keeping Your Neighborhood Safe
Who doesn't want a safer community? Besides the basics like great lighting, security cameras and gates, there are so many less traditional ways you can make your community a safer place for you and your family. Check out this article for some really awesome tips!


December Newsletter 2015



Insights That Defined 2015
Sometimes we just need to go back to the start to fully understand complicated concepts. This in-depth article by TOPS founder Jeff Hardy explains what reserves are, how they work and how to track them in your accounting software.

If your boards aren't tracking their action items, they may be dropping the ball on important decisions. Follow through is just as important as making a decision, and the minutes are not necessarily the best way to keep track of items that need action. This article argues the importance of an action item list, and gives you a sample that you can use for the communities you manage.

We know whenever we publish a new eBook it's going to be popular, but this one took the cake. It was our most popular post of the year and the ebook has gotten thousands of downloads since its release. Even though budget season is officially over, this is a great addition to your library for next year.

One of the lowest aspects of community association management is the meetings. Not because there is anything inherently wrong with them, but because of the human element. Parliamentary Procedure is intended to help alleviate that issue, but sometimes the procedure gets in the way of getting things done. This article offers an alternative option to Robert's Rules that may be easier for community members to understand and adopt. Tried it? Let us know how it worked for you!

The Community Association Management Mash Up
Hope from HUD?
HUD has published a new mortgage letter, which revises some of the definitions that affect condo communities applying for FHA certification. Some of it's good news (especially if your community has snowbirds) and some of it's not so good. Get the full details on the new HUD letter here.

Closing the Books
I always dread the end of the holidays just a little because I know what happens as soon as the season is over - the beginning of year end - tax time. And each year I vow to start a little bit earlier. This year, that promise can become a reality with this year-end guide, which has everything you need for year-end. Be sure to note the new deadlines for 2016 filings - it's a leap year so these are different than the usual dates.

Raise the Roof
Nobody likes a special assessment, right? Maybe not. Here's a story about a community that put the question in the hands of their homeowners and let them decide the best way to fund the new roofthe building needed. Not only were they able to come to consensus, the owners even said they were happy about it! It's an inspirational story of a cooperative community coming together to do what needed to be done.

November Newsletter 2015


Technology Tools of the Trade
Community associations increasingly are leveraging technology to improve operations, governance and management using the latest tools, including devices, hardware and software. Some are arming managers and board members with tablets backed up to the cloud, while others are exploring new ways to hold online meetings, engaging owners with electronic voting and more.

Yet there are many community associations today that are behind the technology curve. Some don't have the budget, know-how or interest in adopting the latest and greatest tools and features. Failing to at least explore what's available could be a mistake, according to experts.

From online meetings and electronic voting to tablets and do-it-all management software, technology is transforming the way associations operate. There's something out there for every community-even those most resistant to change.

Contact Superior Association Management for a free consultation. We provide updated technology to our teams and to our community associations!

The Community Association Management Mash Up
HOA Financial Fails
"Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so." Wise words from Douglas Adams but please, don't be like most humans. Learn from the financial fails of other HOA's so you don't have to endure the same consequences of bad financial decisions.

Community Culture
How would you rate your community's culture? Would you say most of your residents feel a strong sense of community? Do they love where they live? If your answer isn't a resounding 'YES!', not to worry. There are so many ways that you can raise your community's moral without breaking the bank. Help found here!

How to Make Quorum
Having trouble making quorum at your annual meeting? Here's a great contest idea that you can run at the meeting that will bring residents out of the woodwork... and how to do it legally to successfully make quorum at your next meeting.



October Newsletter 2015


Proud members of the Community Associations Institute

CAI is an international membership organization dedicated to building better communities. CAI provides information, education and resources to the homeowner volunteers who govern communities and the professionals who support them.

CAI members include association board members and other homeowner leaders, community managers, association management firms and other professionals who provide products and services to associations. CAI serves community associations and homeowners by:
  • Advancing excellence through seminars, workshops, conferences and education programs, most of which lead to professional designations for community managers and other industry professionals.
  • Publishing the largest collection of resources available on community association management and governance, including website content, books, guides, Common Ground magazine and specialized newsletters.
  • Advocating on behalf of common-interest communities and industry professionals before legislatures, regulatory bodies and the courts.
  • Conducting research and serving as an international clearinghouse for information, innovations and best practices in community association development, governance and management.
We believe homeowner and condominium associations should strive to exceed the expectations of their residents.
The Community Association Management Mash Up
Vendor Contracts
Hiring a vendor for your community? It is important to make sure your vendor contracts are on point. There are a few features that all vendor contracts should include. This handy checklist will help you create vendor contracts like a pro!

Over the Top Halloween Decor
Everyone has one of 'those' neighbors. You know, the ones who transform their home into an elaborate haunted house complete with the cackling witch and screeching fake cats. But how far is too far according to your association's guidelines? Are there rules set in place?

Cyber Theft
If there were ways in which you could lessen your chances of being affected by Cyber Theft, would you utilize them? Of course you would! Thanks to our friends over at Mutual of Omaha, here is a complete list of ways you can begin to protect yourself.

About Us

Superior Association Management (SAM) is South Florida's elite management services company. We specialize in serving homeowner associations throughout Palm Beach County. SAM is a full-service company offering our clients a broad spectrum of property-related services. Since no two properties are identical, we have created a suite of services that allows our clients to customize a solution to suit the needs of their communities.

Visit our website to review industry news, monthly newsletters, and more about our company!



September Newsletter 2015


Trial & Error Policies

Homeowners who aren't happy with their HOA often cite inconsistent or changing policies as the reason. The fact is, it's tough to create rules and policies that are perfect. You have heard the cliche "the devil's in the details" - well in the case of HOA policies and rules this couldn't be more true.

One of the of the primary responsibilities of the Board is to set policies and define rules to fit the unique character of their community. Here are a few common mistakes to avoid when adopting policies and rules in your HOA.
  • Rules that target groups rather than behaviors.
  • Policies that are difficult or impossible to enforce.
  • Rules for uncommon problems
  • "know it all" attitude.
It's pretty common for associations to set rules without even consulting an attorney or industry expert. Sometimes it's to save money, but in many cases it is simply because we don't know what we don't know. Adopting a policy that violates federal or state law or even the CC&Rs can mean a lot of trouble for the HOA.

Board members should not be afraid to make or change policies but doing it the right way will give the association policies and rules that work, and provide the consistency that is needed for a peaceful community. Read More

The Community Association Management Mash Up
Budget Season
Who doesn't just LOVE budget season? Oh, you don't? Hmm, weird. Well, in that case I have the perfect article to help you get through this less than desirable task that you currently have at hand. Trust me, there are some great pointers here to help make the process move along more swimmingly. Enjoy and good luck to you!

Take it From a Millennial
As a millennial I can tell you first hand that we as a generation have gotten a bad rep within the work environment. We are often stereotyped as being selfish, self-centered and in need of instant gratification. I will admit, this can sometimes be very true. However, I would also beg to argue that we have some rather redeeming qualities in the workforce as well. Here are some reputable sources citing their favorite qualities of working with the millennial generation. Check it out!

Not Enough Time?
I am fairly certain we are all guilty of feeling like there just aren't enough hours in a day. So many items to check off your to-do list and so little time to do so. We all have the same amount of minutes in each day, so why are some people so much better at managing that time? Find out 7 scientific based reasons you are falling behind on your to-dos.
Hurricane Season 2015 Setting Records
Although nine named storms have formed, only two reached hurricane strength - Danny and Fred - and neither maintained that status to the longitude line of 55 west, as noted this month by National Hurricane Center specialist Erik Blake.

The last time that happened this far into the storm season, which begins June 1, was 1914.

"The western part of the basin is a death zone for tropical cyclones this year," said Todd Kimberlain, a hurricane specialist with the National Hurricane Center in Miami. "Is it unusual? Yes."

Kimberlain cautioned Florida against letting its guard down, as a major hurricane could still barrel off the African coast and make a beeline for the Sunshine State. But this late into the year, the chances of a tropical wave becoming a hurricane in the Atlantic are greatly diminished.
Read More


August Newsletter 2015



Leading Change In Your Community

We've all done it. We walk through our community and see something that we'd like to change: a rule regarding hours of trash collection or maintenance, or a change to the facilities in a common area like the addition of a playground or swimming pool. So, how do we make change happen?

Create awareness and a coalition to support your efforts. Most homeowners and board members already have full lives or their own agenda for the HOA. To get your change noticed and supported, you'll have to do a bit of campaigning among your neighbors and with the board members. It's important to get a few people to join you in this effort so that you create a coalition who can work with you and multiply your message.

Create a vision and a plan. Assuming your effort has cost implications, how will it get funded and who will do the work? Work with your board members or consult your community's governing documents about the process for approval and funding for initiatives. If your change is to an existing rule, determine the implications- both positive and negative- to the change and what it will take to get that rule changed.

Seek approval and implement your action plan. Once your change is approved, determine how to put it into action. If it's something you will be in charge of, gain the resources you need to oversee the work. If you're handing the effort to the Board and its designees, set specific times to follow up and monitor the effectiveness of the plan.

Follow up and celebrate successes. This is often the most overlooked phase of a change initiative, because people assume the work stops once the change is complete. Be sure to follow up to see that the change has truly taken effect and be prepared to take action if things have been left undone. Also, and more importantly, thank those who helped you along the change journey and plan to celebrate the success for them and for you. This will help reinforce their efforts and gain their future support should you find a new change to implement.

The Community Association Management Mash Up

What does your website say about your community?
It should say things like organized. Happy. Safe. Well-managed. It should show well-manicured grounds and friendly residents who know - even like (!) - each other. Your website is of unparalleled importance to your HOA, and it should be handled with the same care as everything else you do as a manager. If you can manage that, you're halfway home.
Do HOA's really increase property value?
HOAs create a more beautiful, safer, and all-around better place to live. This is reflected in higher property values. At least that's what we've been told... and we happily repeat it.
Is social media making your HOA less social?
Social media was invented to help people connect - and it works. No matter how many miles apart we are, websites like Facebook and Instagram help us stay in touch with those we care about, and to be honest, it works for a lot of people.


El Nino is a Powerful Hurricane Slayer
This year, as we enter the peak of the season, which runs from the end of August until October, NOAA is predicting just six to 10 named storms in the Atlantic, including three that have already struck. One to four will become hurricanes and no more than one is expected to be a major hurricane.

El Nino is a region of warmer-than-normal water in the tropical Pacific that can have widespread effects on weather patterns around the globe, causing heavy rains and flooding in some places, catastrophic droughts in others, and pushing temperatures to unseasonable extremes in others.This year's El Nino is already the second strongest on record, and is still gaining strength, leading to predictions that it could be a record-breaker.


July Newsletter 2015


Reducing Liability In Your Community Parking Lot

Reducing potential liabilities in your parking lot is an integral part of ensuring safety for everyone, reducing insurance premiums and maintaining an aesthetically pleasing curbside appearance. Here are the six most important areas of your parking lot that can degenerate over time, creating hazards, and how to ensure they are properly repaired:

1) ADA Compliance - The Americans with Disabilities Act created a standard by which all properties must conform in order to provide accessibility to handicapped patrons. These accommodations include handicap parking and signs, access ramps with warning mats and guard/handrails.

2) Drainage - One of the most overlooked elements of parking lot safety has to do with drainage. Improperly designed or poorly maintained parking lots that have drainage issues can quickly become more and more dilapidated. As water sits unmoved on certain surfaces, it can stain, damage, or erode them.

3) Asphalt - Asphalt is generally found in parking surfaces and roadways. Asphalt is laid down on top of a base layer of lime rock that is graded to ensure proper slope and drainage. It is important that potholes, sinkholes, depressions, and unpaved areas are addressed as quickly as possible to avoid worsening problems.

4) Concrete - Concrete can be found in various locations on your property, from sidewalks to curbing, to dividers, to ramps and stairs, and in some cases, even the parking surface itself. Concrete is poured into specially designed forms depending on the shape of the concrete structure you want. Over time, sidewalks and curbs can become damaged by expanding tree roots, standing water, or vehicles.

5) Striping/Signage - The pavement markings and roadway signs on your property are an invaluable asset that helps keep vehicular and pedestrian traffic running smoothly. Making sure entrances and exits are clearly marked, sporting properly-painted lines and arrows, and having highly-visible signage will allow your residents or customers to feel safe in your parking area.

6) Car Stops - Car stops are concrete, plastic, or metal bumpers located between 18 and 36 inches from the front of parking stalls. They are pinned in place to prevent them from moving and occasionally need to be re-pinned after a run-in with a vehicle or heavy object such as a shopping cart. If the car stops were not pinned properly, the pins may be protruding from the top of the car stop which is a trip hazard.

With all of these opportunities for repairs on your property, it's important to find a parking lot and roadway solutions company you can trust. And even more important, is finding a company with the technical know-how to service ALL of the potential pitfalls on your property. Finally, make sure the vendor you choose for these repairs and maintenance projects has up-to-date insurance themselves, with limits high enough to handle the scope of your work. Be sure to request a Certificate of Insurance to verify these amounts.

The Community Association Management Mash Up
By Brianna Sturm

Board Members Get Some Love

The need for more Board Member education is a common topic among CAM professionals. And while there are plenty of classes available for board members, the need for continuing educational resources still exists. That's why this is so exciting. A new magazine is now on the market that is specifically for community association board members, and it's free. Check out

HOA Director Magazine, and forward a copy to your boards!

A Sense of Community

"In the last 30 years our material wealth has increased in this country, but our self-described happiness has steadily declined. Elsewhere, the people who consider themselves very happy are not in the very poorest nations, as you might guess, nor in the very richest. The winners are Mexico, Ireland, Puerto Rico, the kinds of places we identify with extended family, noisy villages, a lot of dancing. The happiest people are the ones with the most community."

People Skills

Take it from someone who works in technical support, there is a way to graciously and more effectively deal with angry, frustrated people. Of course, in community management, we deal with these situations often. Here are some great tips to better deal with people.


June Newsletter 2015


Community Association Management Mash Up

By Brianna Sturm

Wait a Minute

There is certainly a method-and perhaps something of a craft-to taking accurate and appropriate meeting minutes of a board meeting without doing too little, or too much. While some board secretaries take only cursory notes during meetings, others err on the side of excess, foundering under the effort of trying to record every word uttered." Where do you fall?

Proper Paint Maintenance

Paint maintenance is no different than roof, landscape, pool or asphalt maintenance. A good plan requires periodic inspections, timely and proper surface preparation and repair in addition to quality paint applied at recommended intervals by a knowledgeable professional. Here are some areas that should fit in a good paint maintenance plan.

Board Meetings

All too often we see a board president taking it upon themselves to make decisions for an association that should be made by the entire board. Sometimes these presidents will take the time to poll the board by email but this is not a substitute for discussion and voting on an item at a properly called and noticed board meeting. Having a regularly scheduled monthly board meeting can help associations avoid this problem.

Is Your Community Ready for a Hurricane?

Know Hurricane Terms!

  • Hurricane Watch - A hurricane is possible within thirty-six hours. Stay tuned for additional information.
  • Hurricane Warning - A hurricane is expected within twenty-four hours. You may be advised to evacuate.
  • Storm Surge - Storm surge is simply water that is pushed toward the shore by the force of the winds swirling around the storm.

Hurricane hazards come in many forms, including storm surge, high winds, tornadoes, and flooding. History teaches that a lack of hurricane awareness and preparation are common threats among all major hurricane disasters. By knowing your vulnerability and what actions you should take, you can reduce the effects of a hurricane disaster.

Pruning your palm trees: During hurricane season, it is important to trim your trees. However, over-pruning palms with the "Hurricane Cut" removes nutrients, especially potassium, which keeps palms green and thriving. So never cut off green leaves! The more you cut, the more browning you will cause as the palm tries to absorb the lost potassium from fewer fronds. Eventually your palm will die.


May Newsletter 2015

Superior Association Management

Hurricane season is again upon us and it is imperative that all of us are prepared and evacuation and home protection plans are in place.

Below you can find informative information and useful tips as we approach the beginning of the Hurricane Season. Look carefully at the safety information and remember the first and most important thing anyone should do when facing a hurricane threat is to use common sense.

Hurricane Season is Here!

National Hurricane Preparedness Week 2015: May 24 - May 30

Be prepared - Get a plan - Know your evacuation zone: It only takes one storm to change your life and community. Tropical cyclones are among nature's most powerful and destructive phenomena. If you live in an area prone to tropical cyclones, you need to be prepared. Even areas well away from the coastline can be threatened by dangerous flooding, destructive winds and tornadoes from these storms. The National Hurricane Center issues watches, warnings, forecasts, and analyses of hazardous tropical weather.

Hurricane Season 2015 Predictions

The Weather Channel is predicting a hurricane season that's slightly less active than the average, with nine named storms, five hurricanes and one major hurricane this year.

Colorado State University is predicting that 2015 will be one of the least active in decades, with seven named storms, three hurricanes, and one major hurricane of Category 3 or higher.

North Carolina State University's Department of Marine, Earth and Atmospheric Sciences is also predicting a quiet season, with four to six named storms, one to three hurricanes, and only one that may become a major hurricane.

Tropical Storm Risk from the University College London is predicting a season that's slightly quieter than average, with 11 named storms, five hurricanes, and two major hurricanes.

Global Weather Oscillations Inc. (GWO) is going in the opposite direction, predicting that the 2015 Atlantic hurricane season will be the most active and dangerous in at least three years and that the next three seasons will be the most dangerous in 10 years. In 2015, GWO is forecasting 14 named tropical storms, with eight hurricanes and three major hurricanes.

Disaster Preparedness & Recovery

From the Palm Beach County Disaster Recovery Coalition: The best way to address disaster recovery is to better address preparedness - be prepared to recover. Although there are a number of organizations supporting the distribution of food, water, and ice, the importance of stocking your own supplies is imperative. Start now, and the additional costs of purchasing shelf-staple food, batteries, and bottled water, will not seem nearly as costly.

Useful Hurricane Websites

April Newsletter 2015

The Community Association Management Mash-Up!
by Brianna Sturm

What do my Dues Cover?

Every community has its share of grumblers about the cost of their association dues. One of the best ways to calm them is to help them see value - the money they are paying is providing a service that would cost far more if they were to pay for it themselves. Here is a great article you can share on how HOA insurance helps everyone in the community.

Spring into Action

It's spring, and you have a ton of things to do to get your communities ready for outdoor activities. That probably also means you'll need to hire an independent contractor or two. Here are 7 things to remember when hiring an independent contractor.

Convert your Final Holdouts

There are always holdouts to adopting certain technologies. They hand-wrote letters when a typewriter would have been more efficient. They stuck with dangerous gas lighting when electricity was better, and they continue to send in a check every month instead of adopting Online Payments. But online payments today are actually SAFER than that handwritten monthly check. Here's why.

Great Minds Think Alike

"Great Boards suffer no illusions. They know that if they receive three bids for a particular service and one of the three bids is substantially lower than the two, it is reasonable and logical to assume that there is something to question within that bid. Maybe the contractor read the RFP wrong. Or, maybe they simply low-balled the bid. Great Boards are seldom fooled by this tactic: They understand they can't have a Mercedes for the price of a Kia."


South Florida's rainy season brings with it both good and not-so-good elements, and we have to prepare our homes for both. Mid-May through October is considered the rainy season with August and September seeing the highest rainfall. Throughout this timeframe, South Florida normally receives 26.78 inches - that's 70 percent of an entire year's rainfall! Additionally, one minute it can be a downpour and clear skies the next; or raining on your home but not on your neighbor's home across the street. This is Florida's rainy season - if you don't like the weather, just wait an hour; it will change.

Because of the Florida landscape, flooding is a major problem, especially in South Florida. So, the first and most important thing you can do to prepare for the rainy season is to purchase or review your current flood and wind insurance policy for your home. You don't have to be in a flood zone to experience flooding - since 1978, South Florida's low-risk zones have become susceptible to flooding, incurring between 20 and 25 percent of all flood insurance claims. Such flooding happens from severe rains, hurricanes and water backup caused by inadequate or overloaded drainage systems and dam/levee failures.

About Us

Superior Association Management (SAM) is South Florida's elite management services company. We specialize in serving homeowner associations throughout Palm Beach County. SAM is a full-service company offering our clients a broad spectrum of property-related services. Since no two properties are identical, we have created a suite of services that allows our clients to customize a solution to suit the needs of their communities.

Our emphasis on exceptional quality and service combined with our philosophy of "customer first" sets us apart from other management companies. We are focused on fulfilling client objectives, providing pro-active management, constantly improving property values, and transparently increasing the quality of life for homeowner's.



March Newsletter 2015

The Community Association Management Mash-Up!
by Brianna Sturm

Checking References

Many Boards require that their manager check the references of all new vendors prior to bringing them on board. If you hate being put in this position, you're in luck. Here is a checklist of sample questions to ask when checking references.

Collections Policies

"Every association should have a collections policy which outlines the steps that will be taken when an owner is delinquent. It's critical that the policy is followed each time an owner is delinquent, and that the same steps are used with each owner." Find out here everything the policy should include! (Plus a sample you can customize yourself)

Video Taping Meetings

Do your boards video tape board meetings? "In some states, such as Florida, it is legal for residents to film community association meetings. While there are many benefits to this, there are also some disadvantages as well. Consider the pros and cons of having your association meetings recorded and create regulations to help prevent misuse of recordings."

Pool Maintenance

Warm weather is right around the corner. Are your pools ready for inspection? Get a head start now to make sure you pass with flying colors with the help of these pool maintenance tips! After all, "you don't want to wait to be the last pool on the list to be checked before Memorial Day and get shut down."


What are Reserves?

Reserves are monies set aside for the future replacement or renovation of the major community components. Every major improvement to the community that the community is responsible to maintain, such as driveways, parking lots, street lighting, playground, pool, roofs, painting, etc. will eventually need major renovation or replacement. Therefore, a reserve "fund" should be set up for each of these major assets the community is responsible for.

Reserves vs. Maintenance

There is a distinction between "Reserves" and "Maintenance Expenses" which are part of the yearly operating expenses, like lawn maintenance. "Reserve Contributions" are accumulated for years until the component needs replacement or renovation. In effect, the Reserve Contribution each owner makes as part of their annual community assessment pays for the wear-and-tear and deterioration of these assets during the time the owner owned a home in the community-it's similar to funding depreciation of an asset's replacement cost.



February Newsletter 2015
7 Tips For Better Board Meetings

Board members serve an important role in an HOA. It can be a difficult job, and managing an entire community's business is a lot to handle. In order to help your board be even more effective, we've put together some tips for helping them hold better meetings and make better decisions.

  1. Encourage community participation: for the board to best serve the community, it has to know what the community thinks and wants. Keeping the board an isolated, monolithic entity doesn't accomplish that. Invite community members to attend the meetings and share their thoughts (while still laying out strict rules for when and how to speak, in order to keep the meeting on track).
  2. Promote ethical behavior: make it a point to have board members always advocate for the most ethical of behavior and actions. Put policies in place for audits and other reviews that get rid of even the appearance of impropriety.
  3. Hold meetings in a neutral location: an HOA board is an official body, but it's also still a meeting of community members. Holding meetings in a local restaurant, church, or clubhouse makes for a friendlier atmosphere, while still giving the board the space needed to hold an effective meeting.
  4. Recruit board members with the right experience: while the desire to sit on a board is definitely a plus, that alone doesn't make someone a good candidate. Try to find people in the community with business experience, leadership skills, and other useful traits and encourage them to run for a seat.
  5. Have official documents on hand: all HOA boards have covenants, bylaws, and other official documents that they have to follow. In case any issues regarding them come up, the board members should have these documents available and ready to be reviewed so that the matter can be dealt with quickly.
  6. Serve refreshments: working on an empty stomach can make people cranky and liable to make bad decisions. Have small refreshments available before the meeting (just be sure to put them away when it starts).
  7. Have a clear agenda: the items to be discussed at each meeting should be laid out beforehand, and every member prepared to discuss them fully when they enter the room.

The most important thing is that board members remember what it is that they're there to do, and that community members help them do it as well as possible. In addition to these tips, try anything that will foster more communication between board members and HOA residents.

Tips for Hiring a Management Company

A management company is designed to manage your HOA. This is a great way to help take some of the burden off the HOA's board of directors. However, choosing the right management company may seem like a giant hurdle. Check out these tips to help you make the right choice.

  • Check the Governing Documents
  • Find out What They Provide
  • Ask if They Have HOA Management Experience
  • Request and Check References
Check Out Our Mobile Website!
People today use technology wherever they go - whether it be when you're out to dinner, grabbing a coffee, or sitting on the couch. Our technology is customized to fit individual's needs for communication. Superior Association Management's main focus is to give you an easy to use & accessible means of communication to stay up-­-to-­-date with changes happening within your community. Our technology provides our property managers 24/7 access to community records.

Superior Association Management believes it is important to invest in technology. We are continuously searching for ways to make communicating easier between one another.

SAM created a mobile website for you to access on your phones. We believe the mobile site will allow our board members to communicate to us more efficiently.

Would you like a mobile website for your community?



January Newsletter 2015

How should an association respond to disorderly conduct at a board meeting?
By Brian D. Moreno, Esq.
Q: We have a renter who attends board meetings and voices his opposition to association actions. What can we do?

A: It's not uncommon for community association boards to encounter disorderly meeting participants. Association meetings can be difficult to manage, especially if participants are rude, speak out of turn or speak over one another. Consider implementing formal meeting rules that guide participants and reduce the likelihood of disorderly conduct. All attendees should act professionally and in an orderly fashion so meetings are productive and efficient.

Renters are not association members, but they must comply with the governing documents of the community. Boards have the option of precluding renters from attending association meetings. That decision depends on the personality of the community. Renters can be seen as an asset to some communities and a detriment to others.

Whatever the board decides should be considered carefully, and owners should be given the opportunity to express comments and concerns before a final decision is reached. The board also should involve the association's attorney.

Superior Association Management Super Bowl Champs!

Check Out Our Mobile Website!

People today use technology wherever they go - whether it be when you're out to dinner, grabbing a coffee, or sitting on the couch. Our technology is customized to fit individual's needs for communication. Superior Association Management's main focus is to give you an easy to use & accessible means of communication to stay up-­-to-­-date with changes happening within your community. Our technology provides our property managers 24/7 access to community records.

Superior Association Management believes it is important to invest in technology. We are continuously searching for ways to make communicating easier between one another.

SAM created a mobile website for you to access on your phones. We believe the mobile site will allow our board members to communicate to us more efficiently.

Would you like a mobile website for your community?

About Us

SuperiorAssociation Management (SAM) is South Florida's elite management services company. We specialize in serving homeowner associations throughout Palm Beach County. SAM is a full-service company offering our clients a broad spectrum of property-related services. Since no two properties are identical, we have created a suite of services that allows our clients to customize a solution to suit the needs of their communities.

Our emphasis on exceptional quality and service combined with our philosophy of "customer first" sets us apart from other management companies. We are focused on fulfilling client objectives, providing pro-active management, constantly improving property values, and transparently increasing the quality of life for homeowner's.

Visit our website to review industry news, monthly newsletters, and more about our company!


December Newsletter

PBC Yellow Dot Program
Superior Association Management, Partner Sheri Scarborough, who is also President of the West Boca Community Council, has played an integral role in bringing the Yellow Dot program to Palm Beach County.


"Our entire Board was excited to bring this life-saving program to our members and our residents clearly recognize the value of the program. Each day as I drive to work I see a 'Yellow Dot' on the back of car windows and inside I'm smiling because I know that I am a small part of the group of thoughtful, committed citizens that is indeed changing our world."

A big congratulations to Sheri and the entire team of people involved in bringing this program to Palm Beach County! 


Safeguarding Community Association Assets
Like any organization or business, condominium and homeowners associations can be victimized by illegal and unethical activities, including fraud and embezzlement that can run from hundreds to many thousands of dollars. Although rare, such cases affirm the need for appropriate checks and balances to protect association assets.

These cases often become news because they are the exception. While that does not lessen the angst and sense of betrayal when associations and their homeowners are victimized, the vast majority of common-interest communities function without serious conflict-and certainly without unlawful or unethical practices.

In fact, independent, national surveys of residents in homeowners associations and condominium communities affirm that association residents are overwhelmingly satisfied in their communities and have high regard for their elected board members and professional managers. Still, the worst can happen, even in the best of communities. Diligence and appropriate controls can minimize the risk.

About Us

SuperiorAssociation Management (SAM) is South Florida's elite management services company. We specialize in serving homeowner associations throughout Palm Beach County. SAM is a full-service company offering our clients a broad spectrum of property-related services. Since no two properties are identical, we have created a suite of services that allows our clients to customize a solution to suit the needs of their communities.

Our emphasis on exceptional quality and service combined with our philosophy of "customer first" sets us apart from other management companies. We are focused on fulfilling client objectives, providing pro-active management, constantly improving property values, and transparently increasing the quality of life for homeowner's.

Visit our website to review industry news, monthly newsletters, and more about our company!



October Newsletter

Cleanliness is next to Godliness-especially in a community!

The fear of this century's next pandemic has increased with the recent media coverage of the growing spread of Ebola. Even without the risk of a highly contagious and fatal disease like this one, most of us already know that contact with crowds and multiple surfaces do increase our odds of becoming ill with any number of viruses. In some communities with retirement-age populations, even everyday illnesses can pose serious health risks. However, when was the last time your community association board discussed what can be done to keep your residents a little healthier?

The Call of Duty

When electing board members to serve on behalf of your community, you expect them to be on their best behavior and to think of the needs of the building and the people who live there when making their decisions. Regardless of the type of community they serve, board members have a responsibility to govern and make decisions on behalf of that community. This is often referred to as the board's "fiduciary duty."

Decisions made on behalf of a board's fellow residents must be made in good faith, with the best interests of the community firmly in mind, and violating this duty can lead to legal consequences for boards and individual board members who stray.

Voting Certificate Blunders

It is not uncommon for owners to not read the annual meeting packets that condominiums mail in advance of the meeting. The first annual meeting notice is sent 60 days before the scheduled meeting.

The second annual meeting notice is sent at least 14 days prior to the annual meeting. It is important to read the entire packet because it contains important information regarding the meeting itself, the procedure that must be followed to submit your name to be a candidate to run for the board, the deadline to submit your name to be a candidate and usually a voting certificate to be completed by the unit owners.

About Us

SuperiorAssociation Management (SAM) is South Florida's elite management services company. We specialize in serving homeowner associations throughout Palm Beach County. SAM is a full-service company offering our clients a broad spectrum of property-related services. Since no two properties are identical, we have created a suite of services that allows our clients to customize a solution to suit the needs of their communities.

Our emphasis on exceptional quality and service combined with our philosophy of "customer first" sets us apart from other management companies. We are focused on fulfilling client objectives, providing pro-active management, constantly improving property values, and transparently increasing the quality of life for homeowner's.

Visit our website to review industry news, monthly newsletters, and more about our company!


September Newsletter

Benefits of Association Loans

It is an exciting time for associations. As the economy is recovering, foreclosures are declining, units are being sold and accounts receivables are being collected, it is now time for association boards to focus their energy and efforts on the maintenance of the common area elements.

I was an association manager during those difficult times when boards had to halt their repairs and replacements due to cash flow. Boards needed to focus on protecting their lien rights, improving cash flow and managing frustrations of their owners. It took education and collaboration between managers and boards to protect the assets of owners.

Although, my personal focus has moved from managing associations to providing funding opportunities to associations, the need for education and collaboration still remain. It is important that associations consider having emergency lines of credit in place as well as structuring loans that don't adversely affect their owners' personal finances while restoring the common area elements.

Outlined below are some standard terms, features and benefits of association loans.

Types ofLoans - Reasons for aLoan - Terms- Interest Rates- Collateral- Underwriting the Loan

Not all banks cater to community associations. It is important to find a bank that specializes in the needs of community associations and has experience meeting their financial goals. Banks vary on loan terms such as interest rates, repayment terms and closing costs. Working with an experienced bank loan officer will ease the loan process and benefit your associations.

For more information, please call:

Jayme Gelfand / Relationship Manager

BB&T Association Services

561-251-1980

Getting Your Home Ready to Sell

For any homeowner who has waited patiently for the real estate market to improve before putting a home up for sale, now is a great time to do so. After several sluggish years, home sales are experiencing a very healthy recovery. According to a 2013 article in The Washington Post, sales are up as much as 10 percent in some parts of the country.

But before you put the "for sale" sign in your front yard, take some time-and the following steps-to get your home ready to be viewed by real estate agents and potential homebuyers.

Using Technology to Communicate

People today use technology wherever they go - whether it be when you're out to dinner, grabbing a coffee, or sitting on the couch. Our technology is customized to fit individual's needs for communication. SuperiorAssociation Management's main focus is to give you an easy to use & accessible means of communication to stay up-­-to-­-date with changes happening within your community. Our technology provides our property managers 24/7 access to community records.

About Us

SuperiorAssociation Management (SAM) is South Florida's elite management services company. We specialize in serving homeowner associations throughout Palm Beach County. SAM is a full-service company offering our clients a broad spectrum of property-related services. Since no two properties are identical, we have created a suite of services that allows our clients to customize a solution to suit the needs of their communities.

Our emphasis on exceptional quality and service combined with our philosophy of "customer first" sets us apart from other management companies. We are focused on fulfilling client objectives, providing pro-active management, constantly improving property values, and transparently increasing the quality of life for homeowner's.



August Newsletter
 

Condo & HOA Budgeting

Let's face it......the subject of Condo and HOA budgetingdoesn't quite match up with the excitement of the Kardashian's or the recent"Ice Bucket Challenge" craze that has drawn the attention of our nation!

THAT DOESN'T MEAN THAT IT'S NOT IMPORTANT!

Remember, a good budget that is proposed with due care and professionalism should be a springboard for a successful financial year for an Association. Conversely, one that is done with a "shoot from thehip" or "let's just leave everything the same as last year" attitude may create a situation that is doomed for failure.

Using Technology to Communicate

People today use technology wherever they go - whether it bewhen you're out to dinner, grabbing a coffee, or sitting on the couch. Ourtechnology is customized to fit individual's needs for communication. SuperiorAssociation Management's main focus is to give you an easy to use & accessible means of communication to stay up-­-to-­-date with changes happening within your community. Our technology provides our property managers 24/7 access to community records.

Happy Labor day 2014

Let's celebrate the labor that built up this great land, from field-to-field to desk-to-desk, they built it hand in hand.

Enjoy Your Labor Day Weekend!

About Us

SuperiorAssociation Management (SAM) is South Florida's elite management services company. We specialize in serving homeowner associations throughout Palm Beach County. SAM is a full-service company offering our clients a broad spectrum of property-related services. Since no two properties are identical, we have created a suite of services that allows our clients to customize a solution to suit the needs of their communities.

Our emphasis on exceptional quality and service combined with our philosophy of "customer first" sets us apart from other management companies. We are focused on fulfilling client objectives, providing pro-active management, constantly improving property values, and transparently increasing the quality of life for homeowner's.


July Newsletter
 

Who Should Pay To Collect Late Assessment Fees?

Ever since the mortgage crisis and its accompanying spike in assessment delinquencies, policy makers have been working to address the question of who should pay the cost of collecting past due assessments. Surprisingly, in many states that answer is..... you.
Imagine your neighbor has racked up more than $500 in late fees on their credit card, and they expect you to pay the late fees. That is the scenario playing out in statehouses across the country when it comes to HOAs and condos. Lawmakers in several states are limiting the ability of community association boards to recover the cost of collecting past due assessments. It is not unfair to note that such policies are equivalent making you pay the late fees on someone else's credit card bill. The well-meaning, but misguided effort may result in higher assessments, or worse, an inability to obtain mortgage financing for HOAs around the country.

July is Smart Irrigation Month!

Do you know what a Smart Irrigation Controller is? No? Well, don't feel bad. Lots of people don't. A Smart Irrigation Controller can save your community association lots of money with very little time and effort.
Smart controllers are irrigation clocks that automatically adjust irrigation run times in response to environmental changes. Smart controllers use sensors and weather information to manage watering times and frequency. As environmental conditions vary, the controller increases or decreases irrigation. Smart controllers have the ability to turn off your sprinklers automatically during rain, high wind, or low temperature. Smart controllers reduce outdoor water use by an average of 15 to 30 percent. They also reduce over watering, which can cause fungal disease and insect problems.
Why Do Boards Go Looking? --> Management is not Visible Enough

Regardless of how much your management team may be doing, good management is as much a matter of perception as it is good work. If your management team is not frequently visible to community members, or always seems rushed when they are seen, community members may perceive that they are getting shortchanged, especially if they know their manager has more than one community association in her portfolio.
SAM Can Help: Our job, is to make sure that we are always seen and here to help. Through our community websites that we have set up for you, you will have an easier time submitting forms and getting in touch with us.

Using Technology to Communicate
People today use technology wherever they go - whether it be when you're out to dinner, grabbing a coffee, or sitting on the couch. Our technology is customized to fit individual's needs for communication. Superior Association Management's main focus is to give you an easy to use & accessible means of communication to stay up-­-to-­-date with changes happening within your community. Our technology provides our property managers 24/7 access to community records.

 

June Newsletter
 

Changes in the Law Impacting Community Association Managers

The 2014 Florida legislative session concluded last month with a number of new laws affecting community associations, including community association managers. One of the most highly discussed changes relates to Chapter 468, Fla. Stat., governing in the types of activities that a community association manager or community association management firm may perform as part of its normal duties.

Previous to the 2014, session, Section 468.431(2), Fla., Stat., provided that community association managers and management firms were empowered to control or disburse funds of a association, assist in the noticing or conducting of community association meetings, and coordinate maintenance for a residential development.

However, it remains important for associations, managers and management firms to consult with legal counsel in determining what functions may property be performed by a manager or management firm, and to determine whether or not and when a specific statutory form may be used.

Why Do Boards Go Looking? ---> Turnover in the Management Team

We already know that people naturally resist change. If there is a turnover in your organization and a key representative of the management team is lost, the community may opt to go for a big change since they are facing change anyway. More than likely, boards that go this route have more than one reason to leave already, and the turnover is simply a convenient excuse.

SAM Can Help: Our job, is to manage employee turnover throughout our organization to ensure that affected clients are comfortable, confident that our entire team is still on board to support them, and that they are in good hands. We provide an excelled work environment and treat all of our employees with respect. We appreciate the work that they do and we let them know it on a regular basis. These key human elements minimize employee turnover resulting in stability at the corporate level, as well as with "boots on the ground" property managers. Our employee turnover rate is virtually nonexistent. When we hire a manager we keep them. This means that you get to keep them too.

Is Your Community Ready For A Hurricane? Know The Terms!

Hurricane Watch - a hurricane is possible within thirty-six hours. Stay tuned for additional information.

Hurricane Warning - a hurricane is expected within twenty-four hours. You may be advised to evacuate, If so, evacuate immediately.

Storm Surge - Storm surge is simply water that is pushed toward the shore by the force of the winds swirling around the storm. This advancing surge combines with the normal tides to create the hurricane storm tide, which can increase the mean water level 15 feet or more.

Hurricane hazards come in many forms, including storm surge, high winds, tornadoes, and flooding. History teaches that a lack of hurricane awareness and preparation are common threats among all major hurricane disasters. By knowing your vulnerability and what actions you should take, you can reduce the effects of a hurricane disaster.

Pruning your palm trees: During hurricane season, it is important to trim your trees. However, over-pruning palms with the "Hurricane Cut" removes nutrients, especially potassium, which keeps palms green and thriving. So never cut off green leaves! The more you cut, the more browning you will cause as the palm tries to absorb the lost potassium from fewer fronds. Eventually your palm will die.

 

May Newsletter
 

Superior Association Management

The Atlantic hurricane season runs from June 1st - November 30th. The 2014 hurricane season is expected to have a below average number of named storms and hurricanes. Statistical analysis suggest 9 to 11 named storms for 2014, including five hurricanes, one or two of which are predicted to reach major Category 3 or stronger hurricane status. The tropical Atlantic is predicted to continue to be cooler than normal.

Why Do Boards Go Looking? ---> Bad Communication

Good communication is key to every good relationship, and community association management is no different. Dropping the ball on even the most simple communications, like failing to return emails or phone calls can lead to a perception by community members that the management team simply doesn't care.

What Does SAM Do: Take care not to overburden our management team so they are too busy to perform single communications. Our property managers are very busy due to meetings and other business, therefore we have a receptionist that community members can contact at any time to get a speedy response. SAM also uses mass emails or mailings at least once a month to touch base with community members and keep them informed of pending projects, important events, and relevant news.

Pool Safety

One of the most popular features in any community association is the swimming pool. It is an attractive amenity for just about every type of resident, from empty nesters to young families. But pools are also the source of significant liability and safety concerns for the associations and its residents. 

One of the primary recommendations is an annual equipment inspection. This ensures that filters, pumps and drainage devices are operating properly. It also allows the association to understand if any required safety devices such as recently required anti-entrapment devices are installed and functioning properly. An inspection of perimeter fencing to ensure its effectiveness is also a recommended benchmark.

Elevator Service Contracts

Elevator Service Contracts are always a topic of discussion in condominium associations. Your community's elevators are one of its biggest and most expensive assets. Your community's residents and guests ride in them every day and they expect that the elevators are being well maintained. Although most board members are unfamiliar with elevator contracts and the maintenance services being provided to their elevators, the board is still ultimately responsible for ensuring that the amenities are being maintained.

Welcome Bay Pointe & Mizner's Preserve

Superior Association Management would like to welcome Bay Pointe & Mizner's Preserve. We look forward to providing you with superior management services!


Hurricane Newsletter
 

Superior Association Management

Hurricane season is again upon us and it is imperative that all of us are prepared and evacuation and home protection plans are in place. Below you can find informative information and useful tips as we approach the beginning of the Hurricane Season. Look carefully at the safety information and remember the first and most important thing anyone should do when facing a hurricane threat is to use common sense.

Hurricane Season is Here!

National Hurricane Preparedness Week 2014: May 25th - May 31st: Hurricane hazards come in many forms, including storm surge, high winds, tornadoes, and flooding. History teaches that a lack of hurricane awareness and preparation are common threats among all major hurricane disasters. By knowing your vulnerability and what actions you should take, you can reduce the effects of a hurricane disaster.

Know Hurricane Terms

Hurricane Watch - a hurricane is possible within thirty-six hours. Stay tuned for additional information.

Hurricane Warning - a hurricane is expected within twenty-four hours. You may be advised to evacuate, If so, evacuate immediately.

Storm Surge - Storm surge is simply water that is pushed toward the shore by the force of the winds swirling around the storm. This advancing surge combines with the normal tides to create the hurricane storm tide, which can increase the mean water level 15 feet or more.

Disaster Preparedness & Recovery

From the Palm Beach County Disaster Recovery Coalition: the best way to address disaster recovery is to better address preparedness - be prepared to recover. Although, there are a number of organizations supporting the distribution of food, water, and ice, the importance of stocking your own supplies is imperative. Start now, and the additional costs of purchasing shelf-staple food, batteries, and bottled water, will not seem nearly as costly.

Useful Hurricane Websites
 - National Hurricane Preparedness Week
 - Palm Beach County Hurricane Activation Homepage
 - State of Emergency Florida
 - American Red Cross 
 - Florida Hurricane Information



April Newsletter

 

Community Association Violations

Associations are small governments that are responsible for keeping their communities and buildings safe, while always trying to maintain and increase the value of the homes in the community.

The association's Declaration and/or Covenants, Conditions & Restrictions (CC&R) are put into place for the benefit of the majority of the residents and should be respected as such. Below are some of the most frequent violations that take place in community associations.

Dealing With Difficult Residents

One issue that is not unfamiliar for community managers and board members is dealing with the difficult resident. you know, the one whose conversation or emails are laced with terminology that would make sailors blush or perhaps have a conspiratorial view of a board decision that is on par with the plot twists of an Oliver Stone movie. It's was to dismiss such residents as beyond reach, or to write them off as cranks, but doing so may miss an opportunity to address a critical issue, turning a critic into a champion and expanding the sense of community within the association. 

About Us

Superior Association Management (SAM) is South Florida's elite management services company. We specialize in serving homeowner associations throughout Palm Beach County. SAM is a full-service company offering our clients a broad spectrum of property-related services. Since no two properties are identical, we have created a suite of services that allows our clients to customize a solution to suit the needs of their communities.

Our emphasis on exceptional quality and service combined with our philosophy of "customer first" sets us apart from other management companies. We are focused on fulfilling client objectives, providing pro-active management, constantly improving property values, and transparently increasing the quality of life for homeowner's.

Why Choose Us

Sunset Policy - At Superior Association Management, we pledge to do everything we can to return your communication (whether it be a voice mail, e-mail, fax or letter) before the close of the business on the day that we receive your communication, even if we only offer a status report. If we don't have the final answer or solution, you will be advised that there will be one within a specified period of time. This is an important part of customer service and allows us to be a company that is ETDBW (easy to do business with).

 

Emergency Alert Service

Introducing Multi Connect...an exciting new Community & HOA Websites Alert System that allows you to reach all, or any select number of residents you choose, in every way that they communicate.

Multi Connect gives your community's management company or administrator the power to send out emails, text messages, or voice phone call alerts from one centralized source in just seconds. Use standard or custom voice alerts for everything from special events, last minute meeting changes or reschedules, inclement weather alerts, evacuation procedures, maintenance issues and request updates, or any generally time sensitive information that the residents need to know immediately. Contact your management company for information on how to get connected with Multi Connect.


March Newsletter

 

Superior Association Management (SAM) is pleased to announce the opening

of a boutique association management company in Palm Beach County. Superior Association Management will be lead by Chip Sollins, Sheri Scarborough, and Ira Salamon. The company is focused on exceeding the expectations of its clients, providing superior personalized professional service on a daily basis.

Superior Association Management was founded in order to meet the high demand for quality association management by offering boards a superior alternative to conventional management companies. With offices located in both Boca Raton and Palm Beach Gardens, Superior Association Management is able to offer high quality property management services to a geographically diverse audience.

Superior Association Management services include, but are not limited to: association management services, accounting services, technology services, and maintenance/janitorial services.


 

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